Shipping policy

Shipping Policy

At Cashmerein.com, our goal is to provide reliable and transparent shipping services to our customers.

We currently ship orders to the United States and the following international destinations: Australia, Canada, Germany, Spain, France, United Kingdom, Italy, Netherlands, New Zealand, and Sweden. Shipping costs, processing times, and estimated delivery times are provided below.

Order Confirmation

After you place an order on Cashmerein.com, you will receive an order confirmation email containing your order number and details of your purchase. Your order will then be reviewed and processed for fulfillment. If there is an issue with your order, including product availability or information required to complete the order, we may contact you using the contact information provided at checkout. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Shipping Charges

We offer the following standard shipping rates for orders shipped to the United States and to our supported international destinations:

  • Free Shipping: on orders over $99 USD.
  • Standard Shipping: $9.99 USD for orders $99 USD or under.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Shipping Destinations

We currently ship to the United States and the following countries: Australia, Canada, Germany, Spain, France, United Kingdom, Italy, Netherlands, New Zealand, and Sweden. Shipping availability may vary for certain locations or products. Any applicable shipping restrictions will be communicated during checkout or before the order is accepted.

Handling and Transit Time

Handling Time
Orders are generally processed within 1–4 business days, Monday through Friday.

Transit Time
After your order has been shipped, the estimated transit time is approximately 5–8 business days, Monday through Friday, for both domestic (United States) and international orders. International transit times may occasionally be longer due to customs processing.

Estimated Total Delivery Time
The estimated total delivery time is approximately 6–12 business days, consisting of handling time (1–4 business days) and transit time (5–8 business days). Delivery times are estimates and may vary depending on the shipping carrier, destination, customs processing, weather, holidays, or other circumstances outside our control.

Customs, Duties, and Import Taxes

For orders shipped outside the United States, your order may be subject to import duties, taxes, and customs clearance fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost shown at checkout. We are unable to predict the exact amount of these fees, as they vary by country. Please check with your local customs office for more information before placing an order.

Order Cut-Off Time

Our standard order cut-off time is: 11:00 PM (GMT+08:00). Orders placed before the applicable cut-off time on a business day will generally begin processing that same business day. Orders placed after the cut-off time, on weekends, or on holidays will generally be processed on the next business day.

What Happens After I Place an Order?

After your order is placed, you will receive an order confirmation email containing your order number and order details. Orders are generally processed within 1–4 business days, Monday through Friday. After your order has been shipped, we will send a shipping confirmation email with tracking information when available. Please check your spam or junk folder if you do not see your confirmation email. If you do not receive an order confirmation email, please contact us at service@cashmerein.com with the subject line "Order Confirmation Not Received," and our customer service team will assist you.

Tracking Your Order

Once your order has shipped, you will receive tracking information by email when available. If you have not received tracking information within 7 business days after placing your order, please contact us at service@cashmerein.com and we will assist you. Please note that tracking information may take some time to become active after an order has been handed over to the carrier, and international tracking updates may be less frequent once the package enters the destination country's customs system.

Shipping Delays

Although we make every reasonable effort to process and ship orders within the stated timeframes, delivery may occasionally be delayed due to circumstances outside our control, including carrier delays, severe weather, holidays, customs processing, incorrect or incomplete delivery information, high shipping volumes, or other circumstances beyond our reasonable control. If there is a significant delay affecting your order, please contact our customer service team for assistance.

Order Acceptance and Pricing

We make every effort to provide accurate product descriptions, pricing, availability, and shipping information on our website. However, errors may occasionally occur. Cashmerein.com reserves the right to refuse or cancel an order in certain circumstances, including suspected fraudulent or unauthorized transactions, incorrect product pricing or information, product availability issues, incorrect shipping or billing information, or other circumstances where an order cannot reasonably be fulfilled. If we cancel an order after payment has been received, we will provide an appropriate refund.

Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including correct country, postal code, and any information required for customs clearance. Please carefully review your shipping address before completing your purchase. If you realize that you entered an incorrect shipping address, contact us as soon as possible at service@cashmerein.com. We cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.

Contact Us

Phone : +8617714525121
Email: service@cashmerein.com
Address: 35-5 Puzhou Road, Urban Riverside Economic Development Zone, Pukou District, Nanjing City, Jiangsu Province 210000, China
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+08:00)